Communications Management

THE SOLUTION

eXprts is the answer to problem.

Placing a CallNet Collector™ on each PBX that your organization utilizes allows the system to automatically capture a call detail record for every inbound and outbound call. Electronic invoices from vendors are obtained and compared to the calls recorded off the PBX. Any discrepancies between the two records are reported for dispute resolution. This allows for continuous bill auditing and validation of resources.

Powerful reporting options are available for managers to view both expense and time spent on calls. The level of detail can be drilled down from a corporate level to a location or department, to an individual level and finally, a reverse look-up performed on a phone number.