Communications Management

THE PROBLEM

By far, the largest components of an organization’s telecom expenses are the charges associated with landlines, local/long distance services and inbound 800 numbers.

Phone bills arrive in boxes and there is little time for analysis before late charges accrue. Department managers are charged for expenses often with no detail for review.

According to one study, over 80% of telecom invoices contain errors. Another study indicates that companies typically waste 10% of total telecom expenditures on unneeded or outdated equipment and services.

In some departments, employee phone efficiency is of critical interest as it directly relates to job performance and customer satisfaction. Being able to monitor control the vast amount of data associated with these items is a time consuming and arduous task. Clearly, there needs to be a better method.