Q: What type of data elements or charges can eXprts process?
A: Charges for virtually any type of transaction data can be processed by eXprts. Some common examples are: long distance charges, local telephone lines, cellular service, pagers, ISP, market data terminals.

Q: The department hierarchy in my organization is very complex. Can the system handle this?
A: Yes. During the implementation phase of the project, you will provide us with this information. In turn, we will set-up the software to mimic your reporting structure with unlimited roll-up and drill down options.

Q: I only want to give managers visibility to their department(s). How is this handled?
A: A system administrator will determine who has rights to access specific information for certain departments. When a manager logs into the system, they only have visibility to the information that is authorized to them.

Q: What PBX's or switches can you support?
A: Virtually all PBX's or switches are supported, including: Nortel, Avaya, Siemens, Rolm, Lucent.

Q: How does the eXprts system get the data from our telecom and data carriers?
A: We will work with your vendors to insure that we obtain the information in an electronic format. We also take the responsibility for formatting and loading the data.

Q: Where does the data and server reside?
A: Because eXprts is typically provided as an ASP, both the data and server reside in a state-of-the-art hosting center that is managed 24x7. This eliminates the cost of setting up and maintaining the system to your organization.

Q: Is my data and access to it secure?
A: Yes. We utilize 128-bit SSL encryption and SSH Secure Shell technology. Please see the technology page for more information on this critical topic.

Q: How much is this going to save my company?
A: Our customers report savings of anywhere from ten to thirty percent of their telecom and datacom bills.

Q: How much does it cost?
A: The charges for the system include a nominal set-up fee and after that, a sensible monthly fee. You can expect a return on you investment in 3-5 months.

Q: My question is not on this page. Who do I contact?
A: Please submit your question below.