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LOGOS SOLUTION OVERVIEW Solving the OSS challenge requires approaching the problems of convergence from a perspective that is at once unique and obvious – the equal perspective of the network and the customer. Cobite’s LOGOS system is the first convergent OSS that places the customer on par with the network, at the center of the OSS universe. As a result exceptional customer service and service order provisioning is enabled. LOGOS incorporates next generation technologies that are both
open and scalable. These technologies include Oracle, C++, JAVA,
and XML. The problem of multiple data repositories is solved. Not
a multitude of databases, but a single unified database enabling
every event, product and transaction associated with a customer
to be instantly seen and acted upon. This empowers each person
in the organization to act with greater customer-centric knowledge
and the ability to seamlessly provision bundled and complex service
offerings both off and on your network. Because of the unified database, advances in customer care and service are a reality. Customer Service moves from a reactive response to a proactive up-sell and cross-sell position. Billing is moved from the realm of customer dissatisfaction to a value added tool for your customers. Net results are:
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