eXprts

SUCCESS STORIES

  
     
 

Our customers report hard-dollar savings of anywhere from 10 to 30 percent of their telecom budget. The savings can be allocated into two categories:

 

  
  1. Hard Dollar Savings  
 
  • Reduction of call abuse
  • Elimination of billing errors
  • Identifying and eradicating unused resources
  
     
  2. Soft Dollar Savings  
 
  • Improved efficiency by driving accountability to managers
  • Reduction in time to validate, approve and pay invoices
  • Increased information to negotiate contracts with vendors
  
     
 
This enterprise had a $50 million communication expense with no controls. eXprts was deployed to reduce costs, provide a usage based allocation system and monthly invoice verification.

Results:
• Reduced by 75% the number of personnel required to process bills.
• Implemented bill approval process, eliminating late fees.
• Provide cost accountability at the line management level.
• Reduced costs by $1M per month



This Publisher had multiple interconnected customer service locations with hundreds of inbound circuits (800#s) and no method of bill verification, cost allocation or employee productivity analysis. eXprts was deployed to reduce costs, provided cost allocation and bill verification services and make transparent employee performance metrics which are leveraged to hold managers accountable for departmental costs

Results:
• Implemented call tracing algorithm to establish which department fielded the incoming calls.
• Dramatic increase in employee productivity
• Eliminated call abuse
• ROI of 5 months


  
     
     
     
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